Revised ISO/IEC 20000-1 service management system standard

The international ISO/IEC 20000-1:2018 standard that replaces ISO/IEC 20000-1:2011 was issued for service management system in September 2018. 3-years transition period that ends 30.09.2021 was set up. After this date all certificates issued according to ISO/IEC 20000-1:2011 become invalid.

Certified organizations should adopt their food safety management system according to ISO/IEC 20000-1:2018 requirements.

  New standard brings several changes, e.g.:

• understanding the needs and expectations of interested parties
• enhanced focus on leadership and management responsibility
• risks and opportunities control

• changes in planning and operational control
• service management objectives and planning to achieve them
• service management system planning
• knowledge
• control of parties involved in the service lifecycle
• configuration management
• service reporting