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Revised ISO/IEC 20000-1 service management system standard

Date: 28.01.2020

Revised ISO/IEC 20000-1 service management system standard

The international ISO/IEC 20000-1:2018 standard that replaces ISO/IEC 20000-1:2011 was issued for service management system in September 2018. 3-years transition period that ends 30.09.2021 was set up. After this date all certificates issued according to ISO/IEC 20000-1:2011 become invalid.

Certified organizations should adopt their food safety management system according to ISO/IEC 20000-1:2018 requirements.

  New standard brings several changes, e.g.:

  • understanding the needs and expectations of interested parties
  • enhanced focus on leadership and management responsibility
  • risks and opportunities control
  • changes in planning and operational control
  • service management objectives and planning to achieve them
  • service management system planning
  • knowledge
  • control of parties involved in the service lifecycle
  • configuration management
  • service reporting