ISO 9001

There is an increasing emphasis on the organisations from the side of customers and government focused on quality of products and services. Organisation managers are forced to deal with quality and stability of its processes, its management and continual improvement to be able to satisfy customers’ requirements for acceptable price. One of the basic management tools for establishment and achievement of quality is a quality management system (QMS) according to standard ISO 9001.

Implementation and certification of a quality management system ISO brings advantages in many ways:

Economic advantages:

• Costs decreasing for (non)quality
• Reduction of customer complaints and claims
• The opportunity to participate in public tenders

Advantages for management of the organisation:

• Improving the overall management of the organization – "processes under control"
• Exactly defined responsibilities and authorities
• Building up the corporate culture

Public relations:

• Improving the company's image
• Proof of the organization's credibility

The ISO 9001 standard provides guidance on establishing and maintaining an effective quality management system. A certified organization is authorized to use the certification mark.